Privacy Policy

Aura Journey ("we," "our," or "us") respects your privacy. This Privacy Policy explains how information may be collected, used, disclosed and protected when you visit our website or contact us regarding travel enquiries and services.

1. Information We May Collect

Depending on how you interact with our website and services, we may collect the following categories of information:

• Contact information: such as your name, telephone number and email address when you voluntarily provide them.
• Travel enquiry information: such as destinations, preferred travel dates and itinerary details that you choose to share.
• Technical information: such as browser type, device information, approximate location derived from your IP address, and website usage data where collected.
• Communications: information you include in calls, emails or other communications with our business, subject to applicable law.

Please do not submit passport details, payment card information or other sensitive personal information through this website unless a secure, appropriate process has been provided and the information is genuinely required.

2. How We Use Information

Information may be used, where applicable, to:

• Respond to your questions and travel enquiries.
• Provide or coordinate requested services.
• Communicate about requests and existing bookings.
• Maintain website security and prevent misuse.
• Understand website performance and improve content.
• Meet applicable legal and regulatory obligations.

3. Cookies and Similar Technologies

Our website or its service providers may use cookies and similar technologies to support website functionality, remember preferences, measure traffic or provide other services.

The cookies actually used depend on the website configuration and integrations enabled. You may be able to manage cookies through your browser settings or a website consent tool. Disabling certain cookies may affect website functionality.

4. Advertising and Analytics

If advertising or analytics tools are enabled on our website, those providers may process certain technical information and website interaction data under their applicable terms and privacy policies.

We will disclose and configure such tools according to our actual practices and applicable consent requirements. We do not claim that advertising or analytics services are in use unless they have actually been installed.

5. When Information May Be Shared

We may share relevant information with service providers who help operate our website or deliver requested services, where such sharing is necessary and lawful.

Information may also be disclosed when required by law, to respond to valid legal requests, to protect rights and safety, or in connection with a legitimate business transaction where permitted by law.

We do not promise that information is never shared. Any actual sale, sharing or disclosure of personal information will be handled in accordance with applicable law and the business's actual practices.

6. Travel Bookings and Third-Party Services

If you choose to book through an airline, booking platform or another third-party provider, that provider may collect and process information under its own privacy policy and terms.

We encourage you to review the privacy notices of third-party providers before submitting personal or payment information to them.

7. Data Security

We take reasonable steps appropriate to our business and systems to protect information against unauthorized access, loss, misuse or disclosure. However, no website or method of electronic transmission can be guaranteed to be completely secure.

8. Data Retention

Information may be retained for as long as reasonably necessary to fulfil the purposes described in this policy, provide requested services, maintain relevant records, resolve disputes and comply with legal obligations. Actual retention periods depend on the type of information and the applicable requirements.

9. Your Privacy Rights

Depending on your location and applicable law, you may have rights to request access to, correction of, deletion of or a copy of certain personal information. You may also have rights to object to or restrict certain processing or withdraw consent where applicable.

To submit a privacy request, contact us using the contact details below. We may need to verify your identity before processing a request.

10. Children's Privacy

This website is not intended to knowingly collect personal information directly from children in violation of applicable law. If you believe a child has provided personal information inappropriately, contact us so the matter can be reviewed.

11. International Data Processing

Depending on the service providers used and the location of the services, information may be processed in countries other than your own. Where required, appropriate safeguards will be applied to such transfers.

12. Links to Other Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. Review their policies before sharing personal information.

13. Changes to This Privacy Policy

We may update this policy from time to time to reflect changes in our services, technology, business practices or legal requirements. The updated version will be published on this page with a revised "Last Updated" date.

14. Contact Us About Privacy

If you have questions about this Privacy Policy or would like to submit a privacy request, contact Aura Journey using the following telephone number:

Telephone: (866) 227-6854

Before publishing, add your verified business mailing address and a monitored privacy contact email address here. Do not publish invented contact details.